Your customers are talking. Can you hear them?
I'm a Customer Experience expert who obsesses over the details customers appreciate, and brands miss. With my help, brands discover where good enough falls short of genuinely delightful.
Hospitality
I help hotels and restaurants see their service through the eyes of a customer. My comprehensive experience audits uncover the moments that matter from check-in friction to dining flow, delivering actionable insights inspiring measurable improvements.
Consumer Products & Software
Companies of all sizes can benefit from my extensive product testing across each stage of product development. My testing services highlight enjoyability and ease of use, identifying improvement opportunities at each step in your customer's journey, distinguishing between functional and lovable.
I'd love to hear about your project, big or small. Let's connect and explore how I can help you create exceptional experiences.